Shipping & Returns
We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud detection department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
SST Supply ships orders within United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories. Canadian orders are handled through our eBay site. (eBay handles customs and other regulatory issues involved with cross-border shipments.)
Stock-outs & substitutions
We make every effort to designate out-of-stock items as out of stock or backordered and to prevent such items from being purchased until we have inventory on hand. If we do not have enough inventory to fulfill your order, we will contact you and give you the opportunity to wait for inventory to arrive, substitute for a similar item, or cancel your order.
Orders placed that ship from our warehouse will ship according to the original destination.
If you select different shipping methods for items in a single order, we may, at our discretion, combine them into a single shipment, as long as the items are delivered on or before the promised delivery date. We may also ship the items separately if combining them is not feasible under the shipping methods you select.
For example, if you select free shipping for one large item and overnight shipping for three small items, your small items will arrive before your large item as two separate shipments.
SST Supply maintains an extensive in-house inventory. If SST Supply has a product in stock, orders placed on regular business days before 1 ᴘᴍ Eastern Time typically ship the same day. Orders placed after 2:30 ᴘᴍ Eastern Time, on weekends (Saturday and Sunday), or on observed holidays typically ship the next business day. Customized products may require one or more additional days to fulfill.
If SST Supply does not have a product in stock, we will contact you during regular business hours to inform you of the stock-out and expected shipping date. We will also contact you (if possible) if your order is delayed because incomplete order information, order quantities that exceed our stock on hand, or unusual circumstances beyond our control (severe weather, civil emergency, etc.).
Please contact us before you place your order if you have any questions concerning product inventory levels.
SST Supply will observe the following holidays in 2023:
Monday after New Year’s Day (January 2, 2023)
Easter Monday (April 10, 2023)
Memorial Day (May 29, 2023)
Independence Day (July 4, 2023)
Labor Day (September 4, 2023)
Thanksgiving Day (November 23, 2023)
Friday after Thanksgiving Day (November 24, 2023)
Friday before Christmas Eve (December 22, 2023)
Christmas Day (December 25, 2023)
Orders placed on these dates will be shipped the next business day.
Your shipment may require a signature from an individual in your home or at your business before the carrier will release it. Missed deliveries (not at home, outside of business hours, etc.) can be resolved by contacting the carrier at the number on the notice left on your door.
All shipments from SST Supply are FOB origin. Because we use third-party carriers to provide shipping services, we are not responsible for late deliveries, misdeliveries, or other errors made by the carrier or the customer. If a package is late, delivered to the wrong address, or lost in transit, SST Supply will gladly help you work with the carrier to resolve the problem.
Shipments damaged in transit
When your shipment arrives, please open it immediately and thoroughly inspect it for damaged or missing items. If any items are damaged or have been removed from the package while in transit, please contact us immediately. All damaged or lost items must be documented and reported to SST Supply within 30 days of delivery so that we can file a claim with the carrier and assist you with a return or replacement.
SST Supply uses UPS (United Parcel Service), FedEx, and USPS (United States Postal Service) for shipping within the contiguous United States.
Online (“add-to-cart”) orders are limited to UPS and FedEx options. To have your order shipped via USPS, please call us during business hours and place your order by phone.
We recommend USPS when shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico), and Canada; UPS and FedEx are also available to these locations.
If SST Supply pays the shipping charges for any type of order, we reserve the right to select the carrier and shipping method.
Carrier time-in-transit maps for the United States
SST Supply is located in Riverdale, GA. Our Address is 286 Hwy 138 Suite M2 Riverdale, GA 30274